How sourcing, ordering, payment, and shipping work when you buy wholesale through SEOUL4PM.
SEOUL4PM is a B2B wholesale platform, so every account goes through business verification. Signing up takes three steps:
Once you sign up, you'll have 24 hours of temporary access to browse products and prices. To purchase, you'll need to complete verification and receive account approval.
You can update your information at any time under My Account.
Your email address is linked to your login ID, so it can't be changed directly. Please contact us and we'll take care of it for you.
Please reach out to us through Channel Talk and our team will be happy to help.
Operational hours: Mon–Fri, 9:00 AM – 6:00 PM (KST). We're closed on Korean holidays.
Prices are affected by two things: the current KRW–USD exchange rate, and price adjustments made by brands and suppliers. Both can move from time to time.
The price on your invoice reflects the exchange rate on the date you placed your order, so it won't change afterward.
Yes, we'd be happy to check for you. Please submit your request through the form below and our sourcing team will get back to you within 2–3 business days.
Submit a sourcing requestSince SEOUL4PM places orders with brands only after your order is confirmed, we can supply recently manufactured products, and SEOUL4PM aims to guarantee at least one and a half years (18 months) of shelf life remaining on all items. The exact expiration date is difficult to confirm before your order is finalized.
There is no platform-wide minimum order amount on SEOUL4PM. The only minimum is MOQ, which is one full box for most products.
| What it means | On SEOUL4PM | |
|---|---|---|
| Platform minimum | A minimum order amount for your whole order | None |
| MOQ (Minimum Order Quantity) | The smallest amount you can order for a product | One full box for most products. Each product page shows how many units its box holds. |
| MOA (Minimum Order Amount) | What a brand needs in total orders before we can order from it | Set by some brands. We combine orders from several buyers to reach it. |
A brand's opening order doesn't have to come from you alone. Your order may wait until orders reach the brand's MOA. If they don't, you can keep waiting or cancel.
Most of our products are pre-order, which means we source them from the brand after you place your order rather than holding them in stock.
Because of this, each item is paid in two stages.
| When | How much | |
|---|---|---|
| Deposit | At checkout | 30% of the item |
| Balance | When the item is in our warehouse, billed per shipment before it ships | The remaining 70% of the item, plus shipping for that shipment |
When all the items in your order are in stock, there's no deposit — you just pay in full at checkout.
Deposit and balance are counted per item, not per order. At checkout, the 30% deposits of all your items are added up and paid as one deposit. When a shipment goes out, its invoice charges the remaining 70% of the items in that shipment only — so if your order ships in more than one batch, each invoice covers just the items in it. The total you pay is the same either way.
Your first invoice only uses the deposit for the items in that shipment. The rest of your deposit stays with the items that haven't shipped yet, so every later invoice is lower by exactly that amount.
Take a $10,000 order with a $3,000 deposit, shipping in two parts:
| An order shipping in 2 parts | Before | Now |
|---|---|---|
| First invoice — $4,000 of goods | $1,000 (−$3,000 deposit) | $2,800 (−$1,200 deposit) |
| Second invoice — $6,000 of goods | $6,000 (no deposit left) | $4,200 (−$1,800 deposit) |
| Total — $10,000 of goods | $7,000 (−$3,000 deposit) | $7,000 (−$3,000 deposit) |
Your whole $3,000 deposit is used either way. It's just applied to the shipments the items belong to.
We currently offer three payment methods.
| Method | Fee |
|---|---|
| Credit card | 3.3% |
| Bank transfer | Wire instructions are sent after checkout |
| US Bank Account (ACH) | USD 5.00 · settles in a few business days |
Go to My orders. Each item carries its own status badge, and the tabs across the top let you filter by stage:
Since we source each item separately, different items in the same order can be at different stages — one may already be in our warehouse while another is still being sourced.
Three stages worth knowing:
Items that need your attention — delayed, not secured, canceled or returned — appear under the Needs attention tab in My orders. Shipment and tracking details are under My shipments.
Your CI/PL (Commercial Invoice & Packing List) and billing invoice come with every shipment, and are available in your account.
| Billing invoice | Orders tab |
| CI/PL (Commercial Invoice & Packing List) | Shipments tab |
We also provide these documents for your order:
If a product has CPNP listed under Documents on the product detail page, we will provide CPNP information before your order ships.
You can cancel or make changes to your order any time before you pay the deposit.
This applies to changes you request. If we can't supply an item, we cancel it on our side and refund it — see What is your refund policy? below.
An item can be canceled for a few reasons:
You'll find canceled items under the Needs attention tab in My orders, marked Canceled — already refunded. The deposit for a canceled item becomes store credit right away, ready to use on your next payment. Canceled notices stay in the tab for 3 months.
If an item wasn't secured, you have a choice to make first — see An item wasn't secured: what are my options? below.
If you still need a canceled item, please contact us on Channel Talk.
If we can't secure an item, it appears under the Needs attention tab in My orders, marked Not secured. You decide what happens next:
If you don't act within 2 weeks, we cancel the item and refund its deposit to store credit automatically.
If we cancel an item — it wasn't secured, or it's restricted for your market or sales channel — that item is refunded. Its deposit becomes store credit right away, ready to use on your next payment. If you'd rather have it returned to your original payment method, contact your manager.
Store credit is issued when an item is canceled or refunded. It doesn't expire, and you can use it on your next payment — toward a deposit or a balance.
If you'd rather have the amount returned to your original payment method, contact your manager.
Our warehouse is located at A-B208, 150 Dongtanyeongcheon-ro, Dongtan-gu, Hwaseong-si, Gyeonggi-do.
The shipping fee is calculated based on the weight and volume of the items you've ordered, along with the delivery destination.
You can check the estimated shipping cost in your cart or at checkout. Please note this is available only for products that already have weight information registered.
We offer three Incoterms, which you can choose during checkout. These are as follows:
Each product page shows its sourcing lead time. Check the items in your order, since actual timing varies by product.
If you'd like part of your order sooner, you can request a partial shipment for whatever is ready.
We're sorry to say that we don't handle import customs clearance.
Please check the import regulations and procedures for your country before placing an order.
Please contact us on Channel Talk right away with a photo of the damaged outer box, photos of the damaged products, and a photo of the shipping label on the box.
If your order was shipped through your own freight forwarder, please contact your forwarder directly, as we're unable to take responsibility for those shipments.
Step-by-step guides are in the Help Center. Our team replies Mon–Fri, 9:00 AM – 6:00 PM (KST).